Support
Email is the fastest way to reach a human. Common questions are answered below.
Common questions
How does Ampule work out "doses remaining"?
It is arithmetic on numbers you entered. Ampule takes the vial's total volume multiplied by its concentration, subtracts everything you have logged as drawn from that vial, and divides by your typical dose. It is an inventory count, nothing more — it says how much is left in the vial, not how much is in you.
What is free, and what does Pro unlock?
Free covers logging injections, your full history, and one compound. Ampule Pro unlocks unlimited compounds, dose reminders, vial inventory and CSV export. Your logged data is never locked away: if a subscription lapses, the paid features re-lock but nothing you recorded is deleted or hidden.
I paid already, but Pro isn't showing up.
Open Settings → Restore purchases in the app. Make sure you are signed in to the same Apple Account that made the original purchase. If it still doesn't restore, email us and we'll help you work out what happened.
How do I cancel or change my subscription?
Subscriptions are billed by Apple, so they're managed in iOS, not in Ampule: open the Settings app, tap your name, then Subscriptions, and choose Ampule. You can also use apps.apple.com/account/subscriptions. Cancelling stops the next renewal; access continues until the end of the period you've paid for.
My reminders aren't firing.
Reminders use local notifications, which iOS has to allow. Check Settings → Notifications → Ampule and confirm notifications are permitted. Also check that Focus or Do Not Disturb isn't silencing them, and that the schedule is switched on in Ampule's Settings tab.
Can I get my data out?
Yes. Settings → Export CSV produces a CSV of all your injections and hands it to the iOS share sheet, so you can mail it to yourself, save it to Files, or send it anywhere else. The file is yours and it never passes through us.
How do I delete my data?
Individual entries can be swiped away in History, and vials and compounds can be removed in their own tabs. To remove everything at once, delete the app — all Ampule data lives on your device, so deleting the app deletes the data with it. Export first if you want to keep a copy.
Will my log sync to my other devices?
No. Ampule stores everything locally on the device you're using and has no server to sync through. If you have device backups turned on with Apple, Ampule's data may be included in those backups and restored along with the rest of your device.
Can Ampule tell me what dose to take, or what my levels are?
No, and it never will. Ampule deliberately has no dose recommendations, no titration advice and no level, half-life or concentration calculations of any kind. It records what you did and counts what you have left. Dosing decisions are between you and your clinician.
I found a bug, or I want a feature.
Email [email protected]. Bug reports with steps to reproduce get fixed fastest, and feature requests genuinely do shape what gets built next.